EXPRESS DELIVERY IS CURRENTLY UNAVAILABLE. We are sorry for the inconvenience. We aim to have this back up and running as soon as possible.
For orders over £20 you will qualify for Free Delivery and arrive in 3-5 working days.
For orders below £20 our standard delivery charge of £2.95 will apply
Express delivery means your items will arrive within 1-2 business days (this does NOT include the weekends). The charge for express delivery is £4.95.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day, or they will drop a card in to offer you a collection from a local collection point.
We aim to deliver all UK Standard orders in 5 working days. We will only deliver to the address on the order so please ensure accurate entry of you details during checkout.
International delivery times will vary.
Once we have received your order our warehouse staff will pick, pack and dispatch as quickly as possible.
We will aim to do this the same day for all orders MON-FRI (excl Bank Holidays). It is advisable that any amendments or changes you wish to make to your order are communicated to our Customer Service team on 0333 344 1410 or through email@example.com as soon as possible.
Please note that we cannot accept returns in our stores for items purchased online.
If you receive a broken item, or have been sent the wrong item, please email us at firstname.lastname@example.org with photos of the item and we will get back to you.
To return an unwanted, please fully secure the item in the original packaging and send it to us on:
Five Oak Green
As soon as we receive the returned item, the refund will be processed.
Please note that items which arrive damaged may not be refunded.
For more information on our returns policy, please email us at email@example.com
We're happy to answer any questions related to your order.
Please email firstname.lastname@example.org or call our Head Office on 03333 441410.
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